Frequently asked questions

A single-skin steel electric roller shutter up to about 4 by 4 metres has a guide price of £2,395 to £5,495, supplied and installed. An insulated electric roller door of a similar size is a guide £3,195 to £7,495. Size, lath type, finish, motor, controls and safety devices decide where your door falls. All prices are guides, ex VAT, and the fixed price is confirmed in writing after survey.

An electric sectional overhead door with 40 mm insulated panels, up to about 4 by 4.5 metres, has a guide price of £3,495 to £8,495, supplied and installed. Vision panels, a wicket door, high-lift tracks, finishes and the type of controls all affect the price. Prices are guides, ex VAT, and the fixed price is confirmed in writing after survey.

A high-speed fabric door has a guide price of £7,495 to £15,995, and a high-speed spiral door with rigid slats a guide £17,995 to £34,995, supplied and installed. Opening size, insulation, wind exposure, activation method and safety devices make the difference. Prices are guides, ex VAT, and the fixed price is confirmed in writing after survey.

A hydraulic swing-lip dock leveller fitted into a prepared pit has a guide price of £6,495 to £10,995, and a telescopic-lip leveller a guide £8,495 to £13,995. A complete loading bay with door, leveller, shelter and controls is priced on survey, typically £14,995 to £39,995 per bay as a guide. Prices are ex VAT and the fixed price is confirmed in writing after survey.

A repair visit, covering attendance and the first hour on site, has a guide price of £145 to £195. A typical repair, parts and labour, is a guide £245 to £1,495, depending on what has failed and the parts needed. Repair and servicing visits are chargeable. Prices are guides, ex VAT, and any repair beyond the first visit is confirmed in writing before we go ahead.

Planned maintenance has a guide price of £85 to £175 per door per visit, depending on door type, number of doors and visit frequency. A fire shutter service with drop test is a guide £125 to £265 per shutter. Parts and repairs found during a service are quoted separately before any work is done. Prices are guides, ex VAT, and are confirmed in writing before the first visit.

Payment terms are set out in the written quote, so you know before any work starts when payments fall due and what each covers. They vary with the size and type of job; a single repair is handled differently from a multi-door installation programme. If your organisation has its own payment process or purchase order system, tell us when you enquire and we will reflect it in the quote where we can.

Yes, the site survey is free for new installations and replacement doors. We measure the opening, check the structure, headroom, side room, power and access, and talk through how the door will be used. Repair and servicing visits are chargeable, because an engineer attends to diagnose and fix a fault. After the survey you receive a fixed price in writing before any work starts.

A survey is a visit to measure and assess each opening so we can specify and price the right door. We measure the opening, headroom and side room, check the structure the door will fix to, note the power supply, look at traffic and how often the door runs, and agree access and working hours. We also note anything that affects safety or the programme, such as asbestos information or fire alarm links.

After the survey we send a written quote with a fixed price for the work described, before anything starts. It sets out what is included, what is excluded, such as builders' work or the electrical supply, the expected programme, lead time and payment terms. If you later change the scope, or something is found that the survey could not reasonably reveal, we confirm any change in writing before doing extra work.

Photos of each door from inside and outside, rough opening sizes, the type of door you have now, and how often it runs are the most useful. Tell us about the power supply if you know it, any fire alarm link, vehicle types using the door, and times when works can or cannot happen. Site rules, induction requirements and any asbestos information also help us plan the visit.

We cover businesses across England, Wales, Scotland and Northern Ireland. Remote areas and islands are covered by arrangement, which may affect timing and travel costs; these are set out in the quote. Where a site has several doors or buildings, we can plan works to make the most of each visit. Tell us the site postcode when you enquire so we can plan the survey.

We can often give a guide price from photos, sizes and a description, which helps with budgeting. A fixed price needs a survey, because headroom, side room, structure, power and access all affect what door can be fitted and how. For new and replacement doors the survey is free, and the fixed price is then confirmed in writing before any work starts.

Yes. We can price to a consultant's or client's specification, a tender pricing schedule or a main contractor's package, and flag anything in the specification that we think needs clarifying, such as product choices, safety devices or interfaces with other trades. We still recommend a survey before work starts so the fixed price reflects the actual openings.

Lead times depend on the door and the manufacturer, and are confirmed in the quote. Standard roller shutters and sectional doors are often made within a few weeks of order, while high-speed, fire-rated, cold store, hangar and bespoke doors often take longer. Once the door is on site, a single standard door is often fitted and commissioned in one or two days.

Usually not. Most installations affect only the opening being worked on and a safe working area around it, so the rest of the site keeps running. On multi-door jobs we phase the work, one or two openings at a time. We agree the plan at survey, including exclusion zones, vehicle routes and temporary security for any opening left without a door.

Yes, by arrangement. Evening, night and weekend working is common where doors serve busy routes, loading bays or production lines. Out-of-hours work is agreed at survey and shown in the quote, along with site access, security and lighting arrangements, and who from your team will be on site or contactable while we work.

A powered door needs either a single-phase or a three-phase supply, and the motor chosen for the door dictates which. The supply is usually provided by your electrician to an isolator next to the door, unless we agree otherwise in the quote. We then wire from the isolator to the motor, controls and safety devices, and test and commission the door. The survey confirms the supply needed and where the isolator should go.

A like-for-like replacement door rarely needs planning permission. A new or enlarged opening, or a door that noticeably changes how the building looks, may need consent, and listed buildings and conservation areas have extra controls. Planning rules differ between England, Wales, Scotland and Northern Ireland, so check with your local planning authority before committing. We can supply drawings and product details for an application.

Yes, if you want us to. Strip-out and disposal of an old door has a guide price of £345 to £1,195 per door, depending on size, type and access. Where a building may contain asbestos, we check the asbestos information before removal. The price is a guide, ex VAT, and is confirmed in writing after survey as part of the fixed quote.

Before installation day, clear the area around the opening, move stock and vehicles, and make sure the agreed electrical supply is in place if your electrician is providing it. Confirm site access, parking, any induction or permit requirements, and a contact on site. Share asbestos information for older buildings, and warn staff and drivers that the opening will be out of use.

The law requires doors to be kept safe and in efficient working order, but it sets no fixed service interval. In England, Wales and Scotland the duty comes from the Workplace Regulations 1992 and PUWER 1998; in Northern Ireland from the 1993 Workplace Regulations (NI) and PUWER (NI) 1999. Industry practice treats at least one service every 12 months as a minimum, more often for high-cycle doors or harsh environments.

They can. In England, energy rules set a limiting U-value of 1.3 W/m²K for new or replacement vehicle access doors in buildings other than dwellings, although some industrial buildings with low energy demand are exempt. Fire doors, escape routes and new openings in structure bring other rules. Wales, Scotland and Northern Ireland have their own regulations, so we check what applies at survey and your building control body confirms it.

At handover you receive the manufacturer's Declaration of Performance, the Declaration of Conformity for a powered door, issued by the manufacturer or by us where we assemble or convert the door, user and maintenance instructions, commissioning and safety test records, and warranty details. Fire shutters also come with the manufacturer's certification evidence. We start the door's service log at commissioning.

In Great Britain, the Supply of Machinery (Safety) Regulations 2008 make whoever creates a powered door as a machine responsible for it. An installer who assembles a door from components, or converts a manual door to power, usually becomes the Responsible Person, with a technical file, conformity marking and Declaration of Conformity to provide. In Northern Ireland EU machinery rules apply, and the EU Machinery Regulation 2023/1230 applies directly from 20 January 2027.

New standards are not automatically retrospective, but every powered door must still be safe, and workplace law requires features that prevent trapping. An older door without a monitored safety edge, photocells or a working manual release may not meet that duty. We assess older doors on survey or service, and a safety upgrade has a guide price of £445 to £1,795 per door, ex VAT, confirmed in writing after survey.

Industry practice is a full service with a drop test at least once a year, often every six months, plus routine checks set by the fire risk assessment and the manufacturer. The duty to maintain falls on the responsible person in England and Wales, the dutyholder in Scotland and, in Northern Ireland, the person with fire safety duties, often called the appropriate person. The shutter must keep working as tested and certified.

Doors covered by BS EN 13241 are marked by the manufacturer against their Declaration of Performance. In Great Britain both UKCA and CE marking are currently accepted for construction products, and the government has committed to continuing to recognise CE marking, with at least two years' transition before any change. In Northern Ireland, CE marking, or CE plus UK(NI), is needed; UKCA alone is not accepted there. Powered doors also carry machinery marking backed by a Declaration of Conformity.

Yes. We service and repair most makes of industrial door, roller shutter, high-speed door, fire shutter and loading bay equipment, whoever installed them, subject to parts availability. On the first visit we record each door's make, condition and any faults in its service log. If a part is no longer available, we explain the options, from a compatible part to a motor or door replacement.

A service visit is an inspection and maintenance of each door to keep it safe and running. The engineer checks springs, cables, curtain or sections, guides, bearings, motor, brake and limits, tests safety edges, photocells, light curtains and manual operation, measures closing forces where needed, lubricates and adjusts, then records results in the service log. Any repairs are quoted before work.

Attendance depends on your location, engineer availability and whether parts are needed, so we give you an expected attendance time when you book rather than a fixed promise. Sending photos, the door's make and the fault symptoms helps the engineer bring likely parts. If the door is unsafe or stuck open, we can advise on making the area safe while you wait.

Repair usually makes sense when the door body is sound and the fault is a replaceable part such as a motor, spring, safety edge or a few laths. Replacement is often better value when the curtain or sections are badly damaged or corroded, parts are obsolete, repairs keep recurring or the door no longer suits how the opening is used. We give you both prices where both are realistic.

Stop using the door, isolate its power and keep people and vehicles away from under it. Do not try to lift, adjust or force it, because springs and cables carry large forces and a door with a broken spring can drop. If a spring or cable break device has tripped, it is doing its job. Call an engineer to make the door safe and repair it.

Yes. We repair dock levellers, shelters, seals, bumpers and restraints, including hydraulic leaks, lip faults, damaged platforms and torn shelter curtains, on most makes subject to parts availability. A loading bay repair has a guide price of £245 to £2,495, depending on the fault. Prices are guides, ex VAT, and the repair price is confirmed in writing once the fault is diagnosed, before work goes ahead.

A roller shutter coils into a compact barrel above the opening, so it suits sites with little headroom and gives good security. A sectional door lifts on tracks into the building, insulates and seals better, and can carry vision panels, but needs headroom for its tracks. Heated buildings and dock positions often suit sectional doors; security and tight headroom often suit shutters.

A high-speed door is worth it where a doorway opens many times an hour, or a slow door keeps getting propped open. It cuts heat loss, draughts and dust and keeps forklift traffic moving, and can be activated by radar, induction loop or pull cord. Fabric doors suit internal routes; spiral doors with rigid slats suit external openings and higher security.

Often, yes, if the door is in good condition and suitable for a motor. A manual-to-electric conversion has a guide price of £1,195 to £3,195, ex VAT, confirmed in writing after survey. The converter becomes the manufacturer under supply of machinery law, so the work includes a risk assessment, safety devices, force testing and a Declaration of Conformity.

Yes. Where your insurer or security adviser asks for a rated door, we supply doors and shutters carrying LPS 1175 or STS 202 ratings from the manufacturer's certification. The rating belongs to the tested product, so the door is installed exactly as the certificate requires. Tell us the rating you need when you enquire, and you can check certificates with the certification body.

Yes. We supply fire shutters carrying the manufacturer's fire resistance test evidence and classification, assessed under BS EN 16034 with BS EN 13241, and install them as tested. Most close automatically on a fire alarm signal through a control panel with fail-safe closing, designed with your fire alarm contractor following BS 7273-4. A single fire shutter is a guide £4,495 to £11,995, ex VAT, confirmed after survey.

A dock shelter is a frame with flexible curtains around the door that close around the back of the vehicle, leaving full access to the trailer width. A dock seal is a set of foam pads the vehicle presses into, giving a tighter seal but narrower access. Inflatable shelters combine both approaches and suit chilled sites with mixed vehicle sizes.