Quick answer
Industrial door repair is the diagnosis and fixing of faults on roller shutters, sectional doors, high-speed doors, sliding doors and fire shutters, from broken springs and snapped cables to failed motors, damaged guides and faulty controls. Repair visits are chargeable: guide price £145 to £195 ex VAT for attendance and the first hour, with typical repairs at £245 to £1,495 ex VAT for parts and labour.
What industrial door faults do you repair?
We repair the faults that stop industrial doors working or make them unsafe, on most makes and types. Typical problems include a door that will not open or close, one that drops unevenly or sits crooked, a curtain that has jumped its guides, a motor that hums but does not turn, a door that reverses for no reason, panels or laths damaged by vehicles, and controls that no longer respond.
Some faults are mechanical, some electrical, and many are a mix of both: a broken spring overloads the motor, a bent guide trips the safety edge, a worn cable lets the door twist and jam. Our engineers diagnose the whole door rather than just the symptom, so the repair fixes the cause and you are not calling us back a week later for the next part in the chain to fail.
Why should broken springs and cables be left to an engineer?
Sectional doors and many roller shutters are balanced by torsion springs that store a great deal of energy. When a spring breaks, the door can become extremely heavy or drop suddenly, and the remaining spring and cables are under unusual load. Attempting to wind, release or replace a spring without the right tools and training can cause serious injury.
If a spring or cable has broken, stop using the door, keep people away from beneath it and call for a repair. Do not try to open it with the motor, which can damage the drive or pull the door off its tracks. Where a door has no spring-break or cable-break protection, the repair is a good time to add it; see our door safety upgrades for the devices available.
How does a repair visit work?
When you report a fault, we ask for the door type, make if known, the symptoms and any photos, which helps the engineer arrive with the most likely parts. On site, the engineer makes the door safe, diagnoses the fault and explains what has gone wrong. Many repairs, such as limit adjustments, safety device faults, minor guide damage and control issues, are completed on the first visit.
Where parts need ordering, such as springs, panels, motors or made-to-measure curtains, we quote a fixed price for the repair before ordering and return to fit them. Repair visits are chargeable, with a guide price of £145 to £195 ex VAT for attendance and the first hour. You receive a written report of what was found, what was done and anything else the door needs.
Repair or replace?
Most industrial doors can be repaired many times over their life, and repair is usually the right first step. Replacement becomes worth considering when the door has several faults at once, when the same parts keep failing, when key parts are no longer made, when the curtain or panels are badly damaged across the door, or when the door no longer suits how the opening is used.
We give an honest view on site and, where replacement makes sense, price it alongside the repair so you can compare. Our guide on whether to repair or replace an industrial door sets out the questions to ask, including running costs, parts availability and how the opening is now used.
How can you reduce the number of repairs?
Regular servicing and impact protection prevent most repairs, because most breakdowns start as wear that a service would have caught: springs nearing the end of their cycle life, frayed cables, dry rollers, loose fixings or a safety edge beginning to fail. Planned servicing at least once a year, and more often on busy doors, lets those parts be replaced at a convenient time rather than when the door fails mid-shift.
Vehicle impact is the other big cause. Guide-rail guards, bollards and dock bumpers keep forklifts and trailers off the vulnerable parts of the door. And when a door is damaged, stop using it until it has been checked; running a damaged door under power often turns a small repair into a large one. A planned maintenance contract keeps a service history for every door, which also speeds up diagnosis when something does go wrong.
At a glance
- Door types
- Roller shutters, insulated roller, sectional, high-speed, sliding/folding, fire shutters and personnel doors
- Mechanical
- Springs, cables, drums, rollers, hinges, guides, tracks, laths, panels and bottom rails
- Electrical
- Motors, gearboxes, brakes, control panels, limit switches and inverters
- Safety
- Safety edges, photocells, light curtains, anti-fall and spring-break devices
- Controls
- Remotes, key switches, loops, radar and interlocks
- Makes
- Most common makes, subject to parts availability
- Records
- Written report of findings, work done and any further work recommended
Guide prices
| Item | Guide price (ex VAT) |
|---|---|
| Repair visit (attendance and first hour) | £145 – £195 |
| Typical repair (parts and labour) | £245 – £1,495 |
Guide prices excluding VAT, which is added at the current rate where it applies. The visit price is agreed before we attend, and any repair is quoted before we carry it out.
What we check on a visit
- Door type, make, size and age, and any previous repair history
- Symptoms: noises, uneven movement, stalling, reversing or failure to move
- Condition of springs, cables, drums, rollers, guides and tracks
- Motor, brake, limits, control panel and supply
- Safety edges, photocells, light curtains and fall-protection devices
- Vehicle damage to guides, panels, laths and bottom rail
Industrial door repairs: frequently asked questions
Do you repair doors you did not install?
Yes. We repair most makes of industrial door, whoever installed them. Some older or specialist doors use parts that are no longer made, in which case we look for compatible alternatives or explain if replacement is more realistic.
How quickly can a repair visit be arranged?
We book repair visits as soon as availability allows and tell you the expected date and time when you call. We do not promise fixed response times. Sending photos and door details in advance helps the engineer arrive with the right parts.
Is there a charge if the door cannot be fixed on the first visit?
The repair visit charge covers attendance and the first hour, including diagnosis, whether or not the repair is completed on that visit. If parts are needed, we quote a fixed price for the rest of the repair before ordering them.
Can a door be made safe if it cannot be repaired straight away?
Usually, yes. The engineer can often secure the door open or closed, isolate the power, or set it to run on hold-to-run only, so the site can operate safely until parts arrive. We explain any restrictions in writing.
Areas we cover for industrial door repairs
We cover England, Wales, Scotland and Northern Ireland; islands and remote sites by arrangement. Choose your area for local details and the law that applies there.
England
- Bedfordshire
- Berkshire
- Bristol
- Buckinghamshire
- Cambridgeshire
- Cheshire
- Cornwall
- County Durham
- Cumbria
- Derbyshire
- Devon
- Dorset
- East Riding of Yorkshire
- East Sussex
- Essex
- Gloucestershire
- Greater London
- Greater Manchester
- Hampshire
- Herefordshire
- Hertfordshire
- Isle of Wight
- Kent
- Lancashire
- Leicestershire
- Lincolnshire
- Merseyside
- Norfolk
- North Yorkshire
- Northamptonshire
- Northumberland
- Nottinghamshire
- Oxfordshire
- Rutland
- Shropshire
- Somerset
- South Yorkshire
- Staffordshire
- Suffolk
- Surrey
- Tyne and Wear
- Warwickshire
- West Midlands
- West Sussex
- West Yorkshire
- Wiltshire
- Worcestershire
Wales
Scotland
- Aberdeen and Aberdeenshire
- Angus and Dundee
- Argyll and Bute
- Ayrshire
- Dumfries and Galloway
- Edinburgh and the Lothians
- Fife
- Forth Valley
- Glasgow
- Highlands and Islands
- Lanarkshire
- Perth and Kinross
- Renfrewshire and Dunbartonshire
- Scottish Borders
Northern Ireland
Last updated 19 October 2026.